Refund Policy
The product guarantees are those established here except those in which the product card is set differently. You can see the warranty terms in the tab of each product.
The general guarantee is two years from the day the customer receives the product, except in special cases where the guarantee translates into the life of a dock, whatever its type and how old it is. The client must report within a maximum period of 2 months from when he became aware of the NON-compliance.
CROMPARTS.COM (Muelles CROM) is the only ONLINE store in Europe with ISO TS / 16949 certification. The most demanding certification that exists.
1 -Warranty exclusions.
1.1 If the product has received any deterioration or damage due to falls, improper use, accidents, non-observance of any of the instructions or corrosion of the product in areas not permitted.
1.2 If the product is damaged by improper installation by the customer.
1.3 If a fault occurs caused by a component supplied by third parties outside CROMPARTS.COM
1.4 In the particular cases of exclusion of guarantee of each product.
2. Return policy
Our return policy contemplates 2 cases in accordance with current legislation.
Defective, incorrect or damaged product.
2.1 When the product does not work correctly at the time of receipt due to a technical problem, when the product delivered does not match the one specified in the order or has been damaged internally or externally during shipment. In this case, you must communicate it within a period of less than 48 hours from the reception of the same, by email sent to mail@cromparts.com indicating the following information:
- Subject: Request for Return for Product defective in delivery
- Order code:
- Full name or business name of the buyer:
- Telephone and contact person:
- Reference and name of the product to be returned:
- Quantity:
- Reason for return:
You must send an email for each defective product that you are going to return. If you received the damaged packaging it is very important that you indicate it on the delivery note of the carrier at the time of receipt.
2.2 Once we receive said email, we will begin to process your incident:
2.3 We will notify you of a return number which you must clearly indicate on the packaging along with the address we will provide you. Later you will have to send the product to Muelles CROM, sa at the address expressed in the directory, we will proceed to change it if necessary and send you the new product. Throughout the entire process, we will keep you promptly informed via email or telephone. In this case, all collection and new delivery costs will be borne by us.
3. Right of withdrawal.
3.1 When the customer wants to return any product without any incidence. You have a period of 14 calendar days from receipt by the client to communicate it and another 14 calendar days to return it, which makes a total of 28 calendar days, for which you must send an email to mail@cromparts.com indicating the Following data:
- Subject: Request for Return.
- Order code:
- Full name or business name of the buyer:
- Telephone and contact person:
- Reference and name of the product to be returned:
- Quantity:
- Reason for return (optional):
3.2 Once we have received it, we will proceed to process the return.
3.3 We will contact you to communicate the acceptance of the return, and the delivery address, which must be clearly indicated on the packaging.
3.4 It will not be applicable to broken or damaged products.
3.5 If the original packaging, products in blister with the broken packaging etc. are not returned, the product will suffer a depreciation of its price paid by the customer.
3.6 The products must arrive in the same state in which they were sent, that is, they must go with all the components of the same and in perfect condition.
3.7 If these conditions are not met, CROMPARTS.COM reserves the right not to take charge of the return and to return the product to the customer.
3.8 CROMPARTS.COM will refund the money once the product has been received and verified that it is in perfect condition and without any penalty to the customer.
3.9 Throughout the entire process, we will keep you promptly informed via email. In this case, all transport costs will be borne by the customer, who must send the product to our warehouses with postage paid.
3.10 There are certain products that do not have the right to withdraw because they are specially manufactured. These cases are indicated on each product sheet.
3.11 Products of the same type can not be returned within 45 days to avoid picaresque and malpractice.
4 Conflict resolution
4.1 The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the client's domicile.
4.2 Likewise, as an entity adhering to CONFIANZA ONLINE and in the terms of its Code of Ethics, in the event of controversies related to online contracting and advertising, data protection, protection of minors and accessibility, the user may resort to the extrajudicial resolution system of CONFIDENCE ONLINE controversies www.confianzaonline.es
5 Sales Rights
5.1 In specific cases in which CROMPARTS.COM can see or detect malpractice by a client, we reserve the right not to maintain any commercial relationship